FREQUENTLY ASKED QUESTIONS

1. How do I print my certificate?
   
   
2. How do I approve my certificate after I've signed up for a class?
   
   
3. How do I check the number of registered students in my class?
   
   
4. How do I find the location of my class?
   
   
5. How do I print a copy of my receipt?
   
   
6. How do I leave feedback about my instructor or class?
   
   
7. How do I login if I've forgotten my password?
   
8. How long are training certificates available?  Training certificates are available online for 3 years from class end date.  Certificates are automatically purged after that time period and are no longer available.
   
9. Are Purchase Orders accepted?  Purchase orders are acceptable to begin the billing process, but a PO is not a form of final payment.  Checks, electronic funds transfers (EFT or ACH), and Discover, Visa, MasterCard, and American Express credit cards are accepted as final payments.  Many organizations are required to issue a PO in order to initiate a final payment. 
   
10. Do I have to pay for a copy of my training certificate(s)?  No, students can download a PDF copy of a certificate for free for as long as it is available online.  Download and store in multiple locations for safe keeping and preservation.  TIP: send a copy to your home computer so that a backup is always available for personal use.   Printed copies of certificates are available for a fee of $25 per certificate.
    
11. My email address has changed and I am unable to access my QAI account.  Just give us a call or send an email.  QAI personnel can quickly make changes to an account so that accessibility is not an issue.
    
12. What is the cancellation policy? QAI cancellation policy is listed as a link at the bottom of every QAI webpage. 
13. I have QAI Point Cards: how can I redeem them for free training?   Explore the Training Rewards page by clicking the link at the bottom of any QAI website page