What Six Sigma, Lean and Lean Six Sigma is all about- Delivering business results – more profits, more sales– Step-change/dramatic/exponential/mind-blowing improvement– Delighting customers– Being more competitive– Speed– Driving out waste– Predictable processes – squeezing out variation– Involving everyone in the business – employees, customers, suppliers– Creating a high performance culture– System to make improvements in products and services – automatically & forever– Data-driven
What it is not about– Small changes and improvements– Business as usual– Another quality program– Fire fighting/quick fixes
Topics that will be discussed
• Why do Six Sigma?
– Reduce costs, improve customer satisfaction, increase speed, eliminate waste, reduce variation in all processes
• Success stories, examples of business results (lots and lots of them)
• What is Six Sigma?
– Structure for solving business problems – both products and services
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