First experience with QAI so was not sure what to expect. In general, the information was conveyed by the instructor in a clear manner but sometimes it was just reading the slides. Instructions to some exercises were very confusing. Should only share instructions for one activity at a time. Please add more breaks. We had a 10 minute break after two hours and only had one 10 minute morning break and lunch on the second day. We need to stretch, use the restroom, etc...

Jeanevette M. - 9/22/2021

The instructor was very knowledgeable. I have learned a lot during this course. It was very valuable.

Sheila S. - 9/22/2021

The mock audit in a virtual setting was clunky. Maybe have all teams perform the same audit and then compare them. The round robin thing is confusing. An introductory class to ISO 9001:2015 before this class is needed for some people. I would like a class completely self taught through videos and interactive quizzes etc etc.. That way i can watch it over and over again until the info really sunk in to my brain. Let me know when you have it, and i will be the first one to sign up.

Thomas B. - 9/22/2021

Was difficult to follow with only one screen. For most part need at least two screens with so many windows open at once. Did not know this going into the training. Also when breaking into the teams was hard to follow. At times was unsure which group or where was.

Timothy G. - 9/22/2021

Dean was a knowledgeable and attentive instructor. In particular, a difficult thing for any instructor is to wait for questions, doubly so in a remote session where you don't have body language to help. He did this at all the right times, and answered all questions well.

Zachariah M. - 9/22/2021

Great instructor, very knowledgeable and informative!

Hanna F. - 8/31/2021

I thought this was a great training for internal audits. It was an efficient mix of lecture and interactive courses! My instructor was very knowledgeable, helpful, and easy to interact with. I felt comfortable asking questions with the knowledge that she would be encouraging and conducive to learning. The break out sessions were very nice and helpful (for one on one instructor feedback). I had plenty of time to complete the assigned work. Overall great experience!

Mary A. - 8/31/2021

The case studies were a bit frustrating as you would fill everything out, only to have to re-fill it out if you got something wrong. Other than that I found most of the interfaces easy to use with a little practice. My group was quiet so there was a lot of slide reading. I don't put this on the instructor as we as a group didn't give her much to work with. It may be a good idea to incorporate some more exercises to force a bit more interaction for quiet groups. I enjoyed the mock audit process a

Natalie J. - 8/31/2021

Very helpful, experienced, and enthusiastic instructor

Scott G. - 8/31/2021

I enjoyed the course and learned a lot. The organizer was patient and kind with the orientation and pre-quiz process. The instructor was efficient, knowledgeable, and kind, which made the learning experience a positive one.

Chad H. - 8/11/2021

Very informative, and enjoyed the training.

Shanda R. - 8/11/2021

This was a really tough class to have online. Instructor could have done a better job letting us know what material to be using on Day 1. The ISO book, QAI notebook, the QAI site or WebEx. (Day 2 was better.) I also think it was equally hard to teach this class on-line. He was knowledgeable and helpful one on one. It was a good class for online, but I would wait for additional training until it could be face to face. It's really hard to compare this experience with other training experiences

Sheila W. - 8/11/2021

I enjoyed training with Dean. Thank you for the experience! I struggled with switching around at first, but got the hang of the system by the end of the first day. I felt supported and appreciate how the issues were addressed.

Susan S. - 8/11/2021

Exceptional Training Experience. Will help our abilities to perform audits at our company more effectively!

Tim W. - 8/11/2021

The instruction was incredibly helpful and informative especially when the instructor used real life applications for the material we were reviewing. I found the mock audits to be chaotic at some points and might have benefited from a more one on one approach.

Amanda H. - 8/4/2021

The instructor was very good. I unfortunately was not prepared well for this class.  So much information to take in, in very little time. My instructor did his best and was very understanding with me. I did feel way out of my league but I did learn and hopefully retain and be able to help my company. I thought the case studies were not given enough time to understand and determine.

Bertina S. - 8/4/2021

Dean was great, informative, and patient. He helped keep the class on track, entertaining, and all while teaching us!

Mustabeen A. - 8/4/2021

Great course! Looking forward to using this knowledge at my company.

Janice F. - 7/14/2021

It is an intense training but you learn a lot by the end!

Kevin Z. - 7/14/2021

Day 1 was pretty heavy. I would suggest having maybe one more break in the afternoon.

Megan C. - 7/14/2021

GREAT CLASS! Enjoyed it! Fast paced, but worked well! Only complaint is in the round robin, it needs to be further emphasized that the subject you are auditing on and the one you are the auditee for are NOT the same. All 3 members in my team did 9IQA07 and 9IQA08 on the same process. So our 9IQA09 was a complete mess. We ended up auditing our actual company information as that was a process we knew and could speak on.

Clay D. - 6/22/2021

I am deeply satisfied with the trainers and methods used to deliver value added knowledge

Edward R. - 6/22/2021

This course was informational, and exceeded my expectations. This being my first exposure to any ISO auditing, I would like to have taken a little more time to understand the Standard before I moved into the exercises.

Elizabeth R. - 6/22/2021

The class was fast paced but gave a good review of the ISO standard along with a good foundation for performing internal audits along with the tools to do them.

Greg E. - 6/22/2021

A great learning experience for someone who has no experience with audits and auditing.

Nicholas W. - 6/22/2021

The instructors were extremely helpful. Jerri Ann made my first experience with QMS, a pleasant one. In addition, I learned new auditing techniques from my classmates.

Robert M. - 6/22/2021

I learned a lot and I appreciate all of Jeri Ann and Nick's help

Walter Z. - 6/22/2021

I think this class would be easier to understand in person.

Albert G. - 6/11/2021

My experience was very stressful more due to my lack of computer experience. By the time I found my way to where I was supposed to be, I believe that I missed important information. The instructor was helpful but I did not want to be a distraction to the others. My contribution to the groups was not what it should have been. I felt a classroom setting would have been more beneficial for me.

Cathy R. - 6/11/2021

Virtual training and getting into and understand how to collaborate in breakout sessions was a little cumbersome. Definitely would work better as in-person sessions. Overall good training but a lot to fit into 2-days.

Debbie G. - 6/11/2021

All was great, efficient course.

Jackson F. - 6/11/2021

Slightly difficult virtual sessions as my introduction to auditing - although the instructor was very helpful.

Jennifer H. - 6/11/2021

Enjoyed the class but easier in person. The instructor did a good job. Thank you.

Scott C. - 6/11/2021

Enjoyed the class but easier in person. The instructor did a good job. Thank you.

Scott C. - 6/11/2021

Very good. I liked the trainer.

Yusef I. - 6/11/2021

Overall good, having everyone read sections was kind of annoying but understandably necessary

Branden J. - 6/9/2021

The training was good I have gotten more out of the breakouts than i did the class

David D. - 6/9/2021

The Instructor was superbly qualified and presented very well. Every thing was exceptional

Dilip M. - 6/9/2021

Awesome training, the software used made the training feel like it was as good as being in person. Keep up the good work!

Franz B. - 6/9/2021

Super fantastic system for training. I'm a hands on guy, and the system you guys made is delightfully easy to understand.

Matthew T. - 6/9/2021

Very good Internal Auditor online training class - Class instructor is excellent highly recommend

Angel D. - 6/2/2021

Jeri Ann was great - very energetic about the topics and her real-world experiences with the subjects really helped liven things up.

Jimmy A. - 6/2/2021

I felt very good taking this training, Jeri Ann was very supportive. I had some personal issues during the training and she was very comprehensive.

Noe G. - 6/2/2021

Great interactions and feedback from our trainer Jeri Ann - she was able to provide real life examples and how they relate to the training materials. Bringing real-life experiences are always better for training as they provide a way to ground the training material.

Taylor B. - 6/2/2021

Examples were relevant and engaging; the feedback was instant and examples were clear with samples of both good and bad practices.

Adam S. - 5/26/2021

Well put together training session that adds value to the learning topic when in-person experience is unavailable. The scenarios and mock audits allow the class to get a feel for auditing in a virtual world, but can be carried over to in-person audits as well.

Erin S. - 5/26/2021

I thought the class was organized well and processes were explained without much confusion. I felt like more time in the mock audits would be helpful, but the experience was very helpful in learning how to ask the questions and where to look for positive and negative audit results. As someone who's only been audited in the past it was an interesting way to experience the other side of the table so to speak.

Jessica D. - 5/26/2021

Overall the instructor was very knowledgeable. More asking questions on the first day to get more interaction would have been better. People also learn better when engaged. The exercises were great! They really helped to understand the audit process, particularly the mock audit.

Maura R. - 5/26/2021

Overall the first day was very dry with content. If there was any way to add or rearrange content to make the first day's content more engaging, it would be appreciated. The day 2 content was good because it engaged the class and allowed interaction.

Nick G. - 5/26/2021

Again as I said in my message comments. Need more direction in the case studies as they made very little sense. Maybe having the instructor go over one with the class would have been better.

Patti P. - 5/26/2021

More time for quizzes and tests outside of class or built into class.

Sydney W - 5/26/2021

The online meetings can be very chaotic. This is most likely out of the presenters hands. If one attendee is having computer issue or competency problems then It can ruin the whole experience especially if you have to work with said person. These training sessions are best done in person. More knowledge could have been gained

Andrew M. - 5/19/2021

Had a good experience and was my first large training course performed remotely.

Dylan H. - 5/19/2021

There were many tabs opened at one time which made it difficult for others to understand. However, the instructor helped navigate and that got us back on track. The material used was great. Very informative and would recommend to another coworker.

Jordan P. - 5/19/2021

positives - good content in slides, aptitude testing, negative - goes fast, could slow down a bit and spend more time on some areas.  Also wish we had reviewed case studies as a group better.

Bradley N. - 5/12/2021

Jeri is AWESOME!

David B. - 5/12/2021

great experience

Erika I. - 5/12/2021

Great first experience. Great class!

Steve H. - 5/12/2021

The class was very informative. It was a lot of information to take in only two days, but a lot of great information was gained. My only suggestion would be to walk-through the first case-study with the whole group so a better understanding of not only the audit process can be gained, but how to use the online training tools. The first two case-studies were also "tricky" for someone just starting out, in my opinion.

Steve J. - 5/12/2021

Thanks Jeri for your patience and expertise. I learned a lot, but I sure would have appreciated in person training.

Steve T. - 5/12/2021

Some technical issues regarding the break rooms.

Zach C. - 5/12/2021

Nick was a great instructor and really took his time to make sure that everyone in the class understood everything before moving on to the next topic. It was much appreciated!

Anissa F. - 5/5/2021

Overall experience was good. A few navigational items would have helped early on. Did not realize the example documentation could be drilled into and viewed. It was not apparent that the data was entered by clicking the text in the forms.

Greg G. - 5/5/2021

It would have been helpful to have more navigation guidance during the mock auditor exercises. I was unaware some items opened up and spending time looking through those items would have made for a richer experience.

Lauren M. - 5/5/2021

The training was very good. Ms. Schlemmer was an excellent trainer who seemed well prepared and who mastered the subject matter. She did a good job of making it approachable and answering any questions. The software for the training environment seemed to work pretty well overall and enhanced the virtual learning experience. It was a good level of forced interactivity.

David R. - 4/22/2021

I didn't know exactly what to expect. There was so much information. Jeri, although she speaks really fast, was amazing. She is clearly a master of this material and was really great and helping you to link the information together--in my brain. I rarely give exceeds expectations, but I believe well deserved here. The materials are great!!

Larissa J. - 4/22/2021

I would like to see more scaffolding of scenarios built into the slide deck itself, so newbies like myself are not overwhelmed by assessing scenarios with limited guidance. But overall I enjoyed the learning experience! Jeri Ann is a great instructor, her passion for the standards and love of people real shows! Take care!

Nia H. - 4/22/2021

Jeri is amazing she was soooo much help to me.

Alisha B. - 4/14/2021

It was a very good course to help get started into internal auditing. If might have been explained and I may have missed it but explain that the breakout group results will be our audit questions for the upcoming breakout session.  Also, I think an in person class would have helped me to pick things up a little faster because of more interaction and comfort level.

Charles T. - 4/14/2021

The class was very informative and thorough. Thanks for being so enthusiastic about a somewhat dull subject!!

Hanna F. - 4/14/2021

I've been auditing for many years and informally qualified to company standards. Jeri was able to show me a different perspective to ISO 9001.

Jeenee X. - 4/14/2021

I think the in person training would have been more engaging than virtual.

Stephanie C. - 4/14/2021

Instructor (Dean) was very good. Engaging and professional.

Andrew H. - 4/7/2021

I could use more time during all the activities being somewhat fresh to the entire process.

Austin L. - 4/7/2021

Difficult to fully understand how to audit, by doing short audits or working with new people. A recorded or actual audit, would be helpful to accomplish it.

Avi B. - 4/7/2021

Terrific class. There were a few points at which the instructor rushed through, but it was because we were in a time crunch and the instructor didn't think the sections would be as useful to us. Maybe a little more time for reviewing section 8 of the standard more in depth. Great class, great resources. Electronic slides could also be useful to be able to take notes on the computer if that's how someone prefers

Gideon H. - 4/7/2021

This was my first experience with ISO training. The course gave a succinct, but complete overview of the auditing procedure. I was overall happy with the information presented and the experience as a whole.

Brian P. - 3/31/2021

Virtual learning is difficult

Paul M. - 3/31/2021

I feel I learned a lot from the class. Paul was very good on helping us and explain to us if we had issues. very satisfied

Tiffanie B. - 3/31/2021

The presenter was great (Dean) and was very knowledgeable regarding ISO and the course as a whole. I however do have a suggestion, Dean would continue to talk and reiterate the same thing repeatedly. Likewise he would over explain why things were slightly different and belabor the point. The best way to describe it was beating a dead horse. If Dean could work on succinctly addressing his points that would aid in the class.

Alexander P. - 3/25/2021

The materials in the class were very good. I did however feel as if I was a little slow to catch on to some of the material and had a hard time keeping up at times. I am a person that has no experience auditing and a little exposure to the ISO process.

Cassandra S. - 3/25/2021

My professor was great. He was knowledgeable, kind and thorough. He gave multiple real-world scenarios that helped me to be engaged and understand the information from different angles. I have completed various training processed online and was disappointed with the quality of the PowerPoint slides as well as the workbook from the perspective of the overall cost of the class. The PowerPoint slides were small in the workbook and printed in black and white.

Julia S. - 3/25/2021

This was my first attempt at online learning.  I found it a bit quirky and awkward at times, but I suspect it ranks very well with other online learnings.

Brian B. - 3/23/2021

The two pre-training quizzes for QMS Terms and Basic Auditing terms were very helpful.  Also, having the workbook and ISO Standard in advance of the class allowed time to become familiar with the training format and material. Dean is an excellent instructor and I would not hesitate to take another QAI training session.

Cathy H. - 3/23/2021

More digital materials would be extremely useful. We have to use this class to conduct audits in the future. Being able to reference slides as a pdf or the handouts would be extremely helpful.

Warren T. - 3/23/2021

It was a good class. I am better at in person training. I struggled a little on the group activities.

Amanda W. - 3/19/2021

Virtual format makes it difficult to stay engaged and participate. The instructor could have facilitated discussions and asked more questions. Some of the individual activities/videos should have been followed by a guided group discussion.

Aravind R. - 3/19/2021

Very hard to audit virtually - particularly an unknown process on both ends (auditor and auditee).  Not having the process diagrams printed out to easily reference.  Or the ability to share audit evidence (forms) during the audit.

Holly W. - 3/19/2021

Starting with a detailed overview of the ISO 9001 Standard was very valuable. Group activities worked well virtually though were a bit awkward. It was very appreciated that you included a copy of the standard. Keep doing that!

Jaspyn P. - 3/19/2021

Very well designed and instructor explained everything very well and was patient and made sure we understood. Very easy to follow along and instructed thoroughly.

Jessica L. - 3/19/2021

Virtual training had pros and cons. The exercises are suited for online. The mock audit was a bit more difficult than an in-person experience.

Kelly K. - 3/19/2021

Instructor was kind and helpful. Make the last exercise with the three different groups and the three different exercises a little easier to follow.

Tyler R. - 3/19/2021

Overall the course was very good.  I liked the pace of the course presentation.  

Alfred B. - 3/17/2021

I really liked the course. The only thing I would like would be a half hour lunch break instead if 1 hour  and 15 minutes breaks instead of 10 min.

Joslin G. - 3/17/2021

I enjoyed the student activities

Mark S. - 3/17/2021

The course is fast paced and demanding but equally as rewarding and packed full of valuable information. I would recommend it to anyone wishing to better understand quality system needs, requirements and controls. The class exceeded my expectations and provided practical information I will use for years to come. Mr. Balu Muniyappa was a very knowledgeable and professional instructor who offered many examples and was able to answer all questions. Thank you for a great experience!

Pat B. - 3/17/2021

Balu is a great instructor

Queenly P. - 3/17/2021

I was a little disappointed in the online quiz structure, especially in the free-form text portions. Previous experiences led me to believe that conformity v. nonconformity was about evidence and that there wasn't always a "one size fits" "answer" it was more an evaluation of the totality of evidence (or lack thereof) - just felt like not having the opportunity to discuss why/why not the nonconformity was or wasn't there took away from the learning experience.

William H. - 3/17/2021

I liked that there was training and interacting activities. It helped me learn! Well done!

Kurt B - 3/11/2021

Keep up the great work with this training environment. I would highly recommend others to take this training. Jeri Ann is an awesome instructor who can guide you in the right direction without giving you the answer you are looking for. She allowed for questions to be asked and encouraged interaction between other participants. I absolutely loved how we could work with others as a team in a virtual environment. If I was able to retake this course to refresh my knowledge on auditing.

Jasmaine H - 3/11/2021

Instructor did an amazing job. I can see why she is a master auditor.

Henly L - 3/11/2021

I thought my instructor was great, she made the learning material relateable

Heidi M. - 3/11/2021

The instructor was helpful and very knowledgeable on the topic. Had a great experience overall.

Christina G - 3/11/2021

It would have been helpful to interact with the instructor during the breakout sessions, and perhaps conduct this has a full class setting. 

Laurie E - 2/24/2021

Instead of having breakout sessions, it would have been helpful to have more of a class discussion so that we could have asked the instructor questions on how to proceed with challenges.

Dana G - 2/23/2021

The virtual training makes it difficult to determine if you are on the right path when completing the exercises it is also difficult to receive feedback and ask questions.

Gladys P - 2/23/2021

I enjoyed the feedback buttons!! It was helpful to be able to ask him to slow down without everybody hearing me and to raise my hand virtually.

Catlin A - 2/19/2021

v

Elizabeth W - 2/19/2021

The class was really beneficial and worthwhile my time.  The instructor did an excellent job.

Eric J - 2/19/2021

Could have used more time to understand the case before jumping into the activity.  Felt unprepared at times, especially for mock audit.  

Janine E - 2/19/2021

The training was valuable. It helped me better understand ISO9001-2015. I will be able to apply what I learned in the future at my company.  The only negative thing I would have to say about the training is that at times it is hard to stay focused because of it being virtual. But with the current circumstances I completely understand. Overall a great  course that I would highly recommend.

Brady P - 2/18/2021

For someone who is very new to this might have some difficulties to catch up with this two-day seminar. I strongly recommend that a student should have a real-life experience before joining this class.

Manabu Y. - 2/17/2021

I had no experience in ISO and my trainer Ted was amazing and helped so much. The training was great and informative.

Travis Vandyke - 12/15/2020

good course.  instructor made a dry topic interesting and tried to apply it to all of our disciplines.  will be useful

Kyle F - 12/14/2020

Course Material provided by QAI arrived on time. Instructor appeared to be knowledgeable We finished our training on time without rushing through the material

Eena A - 12/14/2020

Great class

Amy Sharitz - 12/14/2020

Overall, very knowledgeable instructor who could help bring real world examples into the material topics for relation to our individual companies and roles.

Tye Gietzen - 11/19/2020

Overall, really great experience.

Susan Davis-Kienscherf - 11/19/2020

The layout of the Mock Audit folders and forms is too much of a maze.  This could use improving.

Alfredo Ramirez - 11/18/2020

Overall the training was valuable and I feel that Ted did a great job given the technical difficulties. There were an excessive number of technical issues. Many people had issues with audio. At one point phones (not ideal anyway) were being used, but then the phone system for several employees went down. Ted was very patient and found a way to work with the situation that we had. Overall it would be easier to navigate if all of the activities were in one place. I am sure that having 2 screens w

Natacha Smith - 11/17/2020

The web based can be somewhat cumbersome. It would be nice to access the flow charts as you were being audited. Not everyone was able to share their scrreen.

unknown - 11/10/2020

The entire experience exceeded all expectations that I have and opened up a whole new interest that I did not know I would like to know more about.

Ivan Alarcon - 11/10/2020

The quizzes helped a lot. I learned information that I did not know or wouldn't expect..

Unknown - 11/10/2020

This course was very helpful and allowed me to gain confidence as an auditor. I look forward the next steps as an auditor and process owner.

Jason Sherman - 10/30/2020

The pace of day 1 was insufficient. In general, more time with the case studies to properly evaluate all the information provided would have been preferred. Upon completion of the course and rereading materials, the case studies were presented differently in the course; case study evaluations were submitted prior to class discussion, which made understanding the material presented frustrating. The case studies also lost value because the instructor did not allow appropriate time for analysis and

Unknown - 10/30/2020

Very good and comprehensive course that can get anyone on the right track to becoming an effective auditor.

Unknown - 10/30/2020

Stephanie sent emails that were easy to read and complete with the knowledge I needed to access the class. I enjoyed Balu as an instructor as well. He was easy to understand and kept the class moving along. He also seems very well-versed in the subject. I enjoyed the class very much!

Omega Cooper - 10/30/2020

The course is great, but it would be better to do it in person rather than online.

Mark Wiley - 10/21/2020

Very informative. Very accepting to questions.

Ezekiel Williams - 10/21/2020

Balu was an excellent instructor. I learned A LOT in this course.

Unkown - 10/21/2020

The instructors were friendly and informative

Brittani Callands - 10/21/2020

Course was good. The only comment I have is that some of the quizzes didn't show proper completion when they were done.

Unknown - 10/21/2020