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Frequently Asked Questions

We are not offering any in-person training sessions of any type at this time. Only virtual training sessions are available.
Yes, there are minimum requirements. Students for our training sessions should have a Windows 10 workstation or laptop. The operating system should be up-to-date. Students will use Microsoft Excel. You will need to be able to use Microsoft Excel files on the machine used for training. Ability to access, use, and download the QAI OneDrive files. These are Excel files stored on the Microsoft OneDrive (SharePoint) location. Some organizations block this kind of activity. Your IT people will need to unblock the QAI OneDrive in order for you to participate in the training. We can send you a testing link if you would like to see if you can access the OneDrive before registering for a training class. Some Apple computers will have difficulty because of the inability to use Excel files. If you have an Apple computer and can use Excel files you should be okay but keep in mind that you will have to convert your work files back to Excel in order for our instructors to view your work. It's just an extra step but be aware. You can check out another FAQ where we provide tips for a successful session for you. DO NOT REGISTER for a QAI training if you have or would use: - Windows 7 or earlier operating system: QAI uses the Webex Training meeting application for our sessions. This is made by Cisco. Cisco does not support Windows 7 or earlier. -Tablets or Smartphones will not work effectively.
Yes, we certainly do. These are all based on our experiences in hosting virtual training seminars and customer-student feedback. Here’s some helpful tips for getting the most out of your virtual training session: • Join early just to be certain that you don’t have any issues. You can walk away once you have. We don’t start until 8a. Most virtual sessions are available to login 30 minutes or so before start time. • It’s a training class, still: Participate in the QAI remote class only from a quiet environment. The same as any training session. • Noise around you will diminish your ability to receive information and probably effect your ability for effective communication. • Have a reliable and fast internet connection. • If you have access to a dual monitor workstation for this training, you will be so much happier. It‘s not required though. • Be sure you have the ability to open and use the QAI OneDrive and Microsoft Excel. • Know-how and be prepared to download lots of files, save files, edit or amend files, upload files, find or locate those files hours later, etc. This requires computer skills. • Be prepared to interact. Auditing is all about interacting with others. We want your participation in a virtual environment just as we would in a classroom. • Connect from a computer that is running on a still supported operating system and hopefully your operating system is up to date. • Windows 7 is not supported in Webex. You will be asked to leave the training if you are attempting work on a Windows 7 computer. • You will have multiple browser windows open at a time at some points. • o Know how to navigate from one browser window to another easily. • o This is where dual monitor setups excel in virtual training. Much easier. • You will need a microphone and speakers (headset is definitely preferable). Cameras are not used. • o Know how to control the volume on your computer. This is your responsibility. • o Learn how to mute and un-mute yourself when in the meeting so that you can ask questions and so that the entire class is not hearing what you hear when you’re not speaking. • o If you have a headset, it will be an improved experience for you, our trainers, and everyone else in the class. Why? When users are connected with external speakers and a microphone (even built-in types), the microphone picks up what is coming through your speakers. When you are unmuted, attempting to ask a question, or just communicate with others in the class this ends up creating an annoying sound effect as if we are ALL in a stadium because there is an ever so slight delay in what the instructor or someone in one of your working groups says and what comes over your speakers. The microphone picks that up and rebroadcasts it. It becomes frustrating for others. It’s a little thing but yes, a headset will make it better for you and everyone else working with you. If you don’t have a headset just be aware that’s all. • Do not attempt to be a student in this interactive session from any sort of tablet. This includes smart phones. You will not be satisfied. You may be asked to leave the session. • QAI instructors are not the tech support department. Virtual training requires that students are effective operators of their own computers. Students that are not competent in some of the tips and tasks above should consider finding a substitute. Students that are disruptive to the session because of their technical difficulties will be asked to leave the training session.
Ten is the maximum class size that we will host for a private virtual session. This is for your benefit. Consider having multiple sessions.
Login into the site with your username and password. On your homepage, click or tap on the event that you attended. This will expand the event details. Tap or click on the + or - symbols to open or close sections. There are multiple sections available to review. Tap on the Certificates section by clicking the + symbol. Tap on the Attendance and/or Achievement button to display the certificate and then save or print a PDF copy of your certificate. Tip: Save a copy of your certificate to your local drive and email a copy to to your personal email, too. Training certificates are only available for training events in the previous 36 months.
Yes. Every student that meets the minimum attendance requirements for a class will receive a Certificate of Attendance at the end of the class. For those training sessions that include testing for competency and evaluation for competency, the Certificate of Achievement is available within 7 days of class completion. This is in addition to the Certificate of Attendance.
Everyone has a login. It is a requirement of our system. If you don't know or don't have your login information simply go to the login page. When there, tap the FORGOT LOGIN link. You will be taken to a screen where you can enter your email address and request that the system send the information to you. This happens instantaneously so if you don't receive a quick email check your spam or junk folders. Most QAI customers are business customers so the email that is normally stored in your QAI profile will be you work email address. Occasionally, while at training students request that the instructor change the address to their personal address. If you are having difficulty receiving an email with your work address then try your personal address. If you continue to have difficulties, contact by phone for personal assistance.
Everyone has a login. It is a requirement of our system. If you don't know or don't have your login information simply go to the login page. When there, tap the FORGOT LOGIN link. You will be taken to a screen where you can enter your email address and request that the system send the information to you. This happens instantaneously so if you don't receive a quick email check your spam or junk folders. Most QAI customers are business customers so the email that is normally stored in your QAI profile will be you work email address. Occasionally, while at training students request that the instructor change the address to their personal address. If you are having difficulty receiving an email with your work address then try your personal address. If you continue to have difficulties, contact by phone for personal assistance.
Go to the login page. Tap the forgot login link. Enter your email address and the system will send the information to you instantly. If you don't receive an instant email, check your junk or spam folders for an email from the QAI admin. If you continue to have difficulties, contact QAI by telephone for personal assistance.
We do not accept PO's as final payment. Prepayment is always required. We accept American Express, MasterCard, Visa, Discover, and e-check for advance payments online. ACH payment is acceptable. Checks can also be mailed for advance payment, of course. Many organizations are required to issue a PO in order to initiate a final payment. We can input your PO number into our system so that we can create an invoice to you for the training. The invoice is provided to you. You will need to walk it through your systems at that point to be certain that the invoice gets paid. Advance payment discounts are based on receipt of actual payment. The PO is not actual payment.
Our cancellation policy is listed in the About menu option.
Yes. Login using your QAI login. From your homepage, tap or click on the event so that you have access to the expanded details section. Move to the Payment section. Tap or click the CANCEL button. The system automatically applies the cancellation policy rules to your registration order. If you are eligible for a refund or partial refund, you then have the option to cancel the order entirely or reschedule to another training event.
In order to receive a prepayment discount, the actual payment does need to be received at QAI.
All registered students are notified immediately by email of a cancellation decision. Participants then have seven days to elect for a full refund or to reschedule to another session. If no reply is received within seven days, you will be refunded.
No, students can download a PDF copy of a certificate for free for as long as it is available online. Download and store your PDF copies in multiple locations for safe keeping and preservation. TIP: send a copy to your home computer so that a backup is always available for personal use. Printed copies of certificates are available though, if desired, for a fee of $25 per certificate.
Based on customer feedback, we are sending most virtual meeting invitations about one week in advance of the training session itself.
Just login to the system. Find the event on your homepage. Tap or click on the event name and the system will expand to reveal multiple levels of detail to you. Tap on the payment section. Tap on the receipt button. Print the receipt or save a copy of the PDF file. You also have the option to send a copy of the receipt to someone else in your organization, if you like, by typing their email address into the field and pressing send.
This often occurs for persons that take advantage of our 90-day and 60-day advance payment discounts. In this case, the location is usually TBD until the class meets the minimum number or required students to hold the class. Once that occurs, we arrange for training space, update the system with location information, and all registered students that have paid are immediately notified via email of the location. Once the location data is in the system, you also have the option of logging into the system to view this information as well. If your class is in Confirmed GO status, it is just a matter of having signed contracts for a training venue until we update the system with this information. For classes in waiting status, we are waiting for more advance registrations to make a Go or No-Go decision. That decision usually occurs 3-5 weeks in advance of the start date.
Just login to the system. Find the event on your homepage. Tap or click on the event name and the system will expand to reveal multiple levels of detail to you. Tap on the Leave Feedback section. Type away.
Yes. The minimum number varies by class type. A good estimated minimum for a virtual training session is 5 students are needed for a class to reach Confirmed Go status. We often conduct classes with smaller class sizes when it is feasible to do so.
Many classes that are 30 or more days into the future are listed as 'waiting' status. Waiting means that we are waiting for more students to register for the class in advance. Each class has a minimum class size needed in order to conduct the event. When the minimum is achieved, the class moves into Confirmed Go status. Classes that do not meet minimum are cancelled. Go or Cancel decisions are generally made by QAI about 3-5 weeks prior to the start date of the class. All registered and paid students are notified immediately by email by the system when a Go or Cancel decision has been made.
Confirmed GO status means that the class has met minimum attendance requirements needed to conduct the training event and that QAI has upgraded the status from 'waiting' to 'confirmed go' status. Barring disasters out of our control, the class will be conducted as scheduled. If you register for a Confirmed GO class, you will receive venue information as you register for the class so that you can make firm travel plans for the training. If you register for a class that is in confirmed go status, you are assured of receiving the training (barring disasters out of our control, of course).
Just give us a call during business hours so that QAI personnel can verify account information. Account access is dependent on the ability to answer basic account information. We can then update the system with your new email address so that you can have access again.
Training certificates are available for 3 years from class end date. Certificates are automatically purged after that time period and are no longer available. We do not maintain paper records. If you are seeking a QAI certificate from more than 3 years ago, it is no longer available. Our best advice in a case like this is to check your email history for an email from our system since most attendance certificates are automatically emailed to students at the end of class.
The QAI point card program was abolished in 2015. Holders of QAI Point cards can still redeem them for a $25 per card discount. Contact QAI for complete details of how to go about sending your cards to us so that you can receive a discount.