Our cancellation policy represents years of refinement and commitments made solely to preserve scheduled training for those students that have registered to attend a training class
Our Policy for
Cancellations: Virtual Training classes
We cancel on you
Commitment #1 to you: It is our intention to hold every
scheduled QAI Training Class.
Commitment #2 to you: Reasonable Notification for Cancellation: Your
time is valuable. You will be provided no less than 2 weeks cancellation
notice in the event that a training session is cancelled. No last-minute
cancellations and last-minute planning on your part because a training company
didn't do their part.
When you register for a training class, we understand that you are
blocking anywhere from one-to-five valuable workdays from your calendar. You
don't want to lose those days. If a QAI training class is cancelled, you
will be provided at least 2 weeks advance cancellation notice so that you can
re-fill your schedule with valuable activities.
Commitment #3 to you: 100% Refund is your first option If we
cancel the training course that you elected to attend; a refund is option #1
for you. A prompt refund will be applied when requested.
Our business is training, and it shows.
You need to cancel on us: for Virtual Training
classes
Provide us with at least 31 days’ notice: You provide us with at least 31 days’
notice of your need to cancel your registration and we'll provide you with a
prompt refund less 10% credit card processing fees (if payment
was made by credit card). No questions asked and we'll look forward
to catching up with you when the dust settles.
Provide us with 16-30 days’ notice: There is a 50% Cancellation Fee or
send a replacement at no charge.
Less than 16 days’ notice: 100% Cancellation Fee. No refunds. Last minute things happen all the time.
You can always send someone in your place and salvage the money that you or
your organization has invested.
You want to switch participants? No problems and No Charge. You can send a
replacement at no charge, but you will be responsible for ensuring that the
book that was shipped to the registered student makes its way to the new
student. QAI will not ship a replacement book.
This policy does represent
years of refinements and adjustments made solely to preserve the schedule for
those students that have registered to attend a class and continue their
commitment through the end of the class.
QAI never varies from policy.