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Cancellation Policy

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Our cancellation policy represents years of refinement and commitments made solely to preserve scheduled training for those students that have registered to attend a training class. 

Our Policy for Cancellations: Virtual Training classes
Provide us with at least 31 days’ notice:  You provide us with at least 31 days’ notice of your need to cancel your registration and we'll provide you with a prompt refund less 10% credit card processing fees (if payment was made by credit card).  No questions asked and we'll look forward to catching up with you when the dust settles.

Provide us with 16-30 days’ notice: There is a 50% Cancellation Fee or send a replacement at no charge. 

Less than 16 days’ notice:  100% Cancellation Fee.  No refunds.  Last minute things happen all the time.  You can always send someone in your place and salvage the money that you or your organization has invested.

You want to switch participants?  No problems and No Charge. You can send a replacement at no charge.

This policy does represent years of refinements and adjustments made solely to preserve the schedule for those students that have registered to attend a class and continue their commitment through the end of the class. 

QAI never varies from policy.